Department of  Operations

Its aims, methods, and scope of work

The Program Operations department of Samajik Seba Shonghothon is a cluster of financial services that provides small and medium loans and other financial products viz savings in diversity mode to low-income individuals who would not otherwise have access to traditional banking services, along with various project activities. These services have become increasingly popular over the years and have been a significant tool in reducing poverty in our country.

The Program Operations department of Samajik Seba Shonghothon is responsible for identifying the needs of the local population, designing financial products and services to meet those needs, and implementing and managing the program. The success of the program operation depends on the efficient and effective operation of the departmental workforces and Samajik Seba Shonghothon is self-contained in this dimension.

The Program Operation department needs to conduct thorough research to understand the demographics, economic situation, and financial needs of the people in the area. This research will help the department to design financial products and services that are tailored to meet the needs of the people. For example, in some areas, the need may be for small loans to start a business, while in others, it may be for savings products to help people save for the future.

Once the department has identified the needs of the local population, the next step is to design financial products and services that meet those needs. The products and services should be designed in a way that is affordable, accessible, and easy to use. For example, the interest rates on loans should be reasonable, and the repayment terms should be flexible to accommodate the cash flow of the borrowers. 

In Samajik Seba Shonghothon a continuous component of the program operation department is capacity building. The department needs to provide training and support to the workforces as well as borrowers to help them manage their businesses and finances effectively. The training may include financial literacy, business management, and technical skills. The department also needs to provide ongoing support to the borrowers, such as mentoring and coaching, to help them overcome any challenges they may face.

The department Program Operations has established a healthy monitoring and evaluation system to track the performance of the program. The system should be designed to measure the impact of the program on the lives of the borrowers, such as income generation, job creation, and poverty reduction. The department should regularly review the data collected and use it to improve the program and make evidence-based decisions.

The success of the program operations of Samaik Seba Shonghothon depends on the efficient and effective operation of the department, including identifying the needs of the local population, designing financial products and services to meet those needs, implementing and managing the program, providing capacity building, and establishing a monitoring and evaluation system and the department has that efficiency, working through these efforts.